Customer Service Charter

 

Who are we?

The Literacy Council of Durham Region (LCDR) is a charitable non-profit volunteer organization, established in 1980 and dedicated to increasing adult literacy in the Durham Region guided by the principle Each One Teach One.

Who we serve:

The LCDR is a learner centred program that is committed to helping learners achieve their outcomes and goals.

Our clients:

• Adults 19 years of age and over who strive to improve their reading, writing and numeracy skills
• Tutors who volunteer their time and expertise in helping learners
• We also work collaboratively with other service agencies.

Our commitment to you:

Our learners, tutors and community partners can expect professional and quality service which is delivered in a prompt and responsive manner.

Our Service Standards:

• We will treat you with courtesy and respect
• Staff are well trained and will give you clear, accurate and timely information or help you to find it
• Program standards are of the highest quality and in accordance with Ontario Ministry of Training, Colleges and Universities (MTCU) guidelines
• We will collect, store, use and disclose your personal information in accordance with relevant Canadian law

Feedback:

The LCDR encourages our clients to help us improve our service by providing feedback by informing staff or submitting a feedback form.
Any comments or concerns about our services are appreciated and all suggestions and complaints are taken seriously and acknowledged within 2 days and responses will be provided within 7 days.

How to contact us:

You can contact: Executive Director, Brad Cook (905) 434-5441

For office hours and location please click here or visit our website at http://www.literacydurham.ca